Frequently Asked Questions About Our Drumming Gear
What's the print quality like? Will it crack or fade after a few washes?
We use high-quality direct-to-garment (DTG) printing and screen-print techniques depending on the design. The prints are vibrant, durable, and built to last through regular wear and washing. To keep your gear looking fresh, wash inside-out in cold water and tumble dry on low. Avoid bleach and ironing directly on the print. Treat it right and it'll hold up through more rehearsals than you can count.
How do your tees and hoodies fit? Should I size up?
Our apparel is generally true to size with a modern, slightly relaxed fit — comfortable enough for a four-hour practice session, sharp enough to wear out after the gig. We strongly recommend checking the size chart on each product page before ordering, as fits can vary slightly between styles (t-shirt, hoodie, sweatshirt). If you're between sizes or prefer a looser feel, sizing up is a solid call.
How long will it take to receive my order?
Every order is made fresh just for you. Production takes 2–3 business days, and once your order ships, delivery typically takes an additional 3–5 business days. So from the time you place your order, you can generally expect to have your gear in hand within 5–8 business days. You'll receive a tracking number by email as soon as your order ships.
I need this as a gift — will it arrive in time?
Plan for 5–8 business days from order to delivery under normal conditions. During peak seasons (holidays, back-to-school), we recommend ordering at least 10–12 business days ahead of when you need it to be safe. Production starts quickly, so the sooner you order, the better. When in doubt, reach out to us at [email protected] and we'll give you the most current timeline.
Can I customize a design with my band name, a specific drum brand, or my own artwork?
At this time, we don't offer fully custom design services through the store. Our catalog features original drummer-specific graphics designed in-house. However, we're always open to hearing ideas from the community — if you've got a concept you think belongs on a Downbeat tee, shoot us an email at [email protected]. No promises, but we do listen.
What's your return and exchange policy?
Because every item is made to order, we don't accept returns or exchanges for buyer's remorse or sizing issues (so please check that size chart!). However, if your item arrives damaged, defective, or with a print error, we will absolutely make it right — either with a replacement or a refund. Just email us at [email protected] within 30 days of delivery with a photo of the issue and your order number.
How do I care for my mug and tote bag?
For mugs: they are dishwasher-safe, but to preserve the print long-term, hand washing is recommended. Avoid soaking or scrubbing the printed area. For tote bags: machine wash cold on a gentle cycle, lay flat or hang to dry. Do not put tote bags in the dryer, as heat can affect the print and fabric structure. A little care goes a long way.
Can I cancel or change my order after placing it?
We move fast — production begins within hours of an order being placed. Cancellations and modifications are only possible within a very short window before production starts. If you need to make a change, email us immediately at [email protected] with your order number. We'll do our best, but we can't guarantee changes once production is underway. See our full Cancellation & Modification Policy for details.