Payment Methods
Keeping your checkout experience smooth and secure is a priority for us. Here's everything you need to know about how payments work at Downbeat Supply Co.
Accepted Payment Methods
We currently accept payment via PayPal and Stripe. The full list of available payment options and any additional methods will be displayed to you securely during checkout. All transactions are processed in USD (United States Dollars).
Secure Checkout
Your payment information is handled directly by our trusted payment processors and is never stored on our servers. Our checkout is protected by industry-standard encryption to keep your details safe from start to finish.
Payment Authorization
When you complete your order, your payment is authorized and charged at the time of purchase. This allows us to begin production of your custom item right away. You will receive an order confirmation to the email address provided at checkout once your payment has been successfully processed.
Order Confirmation
A confirmation email is sent to you after your payment is accepted. This email will include your order details and a summary of what you purchased. If you do not receive a confirmation email within a reasonable time, please check your spam or junk folder, then contact us at [email protected] if the issue persists.
Refunds
Approved refunds are returned to the original payment method used at checkout. Refund processing times vary depending on your payment provider and may take several business days to appear in your account. For information on refund eligibility, please refer to our Return & Refund Policy.
Payment Issues
If your payment is declined or you experience an issue during checkout, we recommend:
- Verifying that your billing information is entered correctly
- Checking with your payment provider for any account restrictions
- Trying an alternative supported payment method
If you continue to experience problems, reach out to us at [email protected] and we'll help sort it out.